Privacy Policy

Your Personal Data and How We Use It

We collect, use, and store your personal data in order to provide you with various services and offer you a personalised experience online and in our stores. This may occur through our website or by other means. We will always keep your personal data confidential and will only collect, use, and store it in accordance with this Privacy Policy.

Collection of Your Personal Data

We collect different levels of personal data from you, both on our website and in our physical stores:

Browsing as a Guest:
If you browse our website as a guest rather than a registered user, we do not collect or use your personal data. However, you may not have access to all the services and features available to registered users.

Registering on Our Website:
You must provide certain personal information (such as your name and contact details) when registering on our site to benefit from the features and services we offer to registered users, such as email updates, responses to your queries, and priority access to our limited-edition products.

Placing an Order:
Orders can only be placed by registered users of our website. In such cases, we collect only the information necessary to process and fulfil your order (such as your name, contact details, and payment/credit card information).

Verifying or Updating Your Information:
If you wish to check or update your personal details, you can do so by contacting our customer service or by editing your account profile on our website.

Use of Your Personal Data

We use the personal data you provide for the following purposes:

Providing Our Services:
This includes responding to your queries, recommending products on our website, maintaining your shopping basket, assessing your service requests, and fulfilling your orders (including verifying and securing your payments).

Marketing Communications:
We may occasionally send you updates about our latest products or company news via email, post, or phone.

Disclosure of Your Information

Your personal data will remain confidential, except in the following cases where we may disclose it to:

  • Financial institutions, credit card companies, or debt collection agencies, if necessary to process and support your payment.

  • Any parties where such disclosure is required by legal or contractual obligations or as mandated by law.

This Privacy Policy does not apply to websites managed by third parties. Please review the privacy policy of any third-party site before submitting your personal information (whether via our site or otherwise). We are not responsible for the use or misuse of your data by third parties.

Contact Us

If you have any questions or comments regarding our Privacy Policy, please feel free to contact us at: support@melvora.co.uk